Policy
Grievance & Customer Support
We are committed to resolving your concerns promptly.
How to raise a concern
Contact our customer support via phone, email, WhatsApp, or the enquiry form on our Contact page with your registered mobile number and scheme details.
Response
We aim to acknowledge grievances promptly and resolve them within a reasonable time.
Escalation
If you are not satisfied with the resolution, you may request escalation to a senior representative.
A named grievance officer and statutory contact details should be added by the business before launch.